A huge warehouse of ten thousand square meters, fourteen cashiers, over one hundred thousand items, from hardware to gardening, from plumbing to DIY, then electronics, electrical appliances, hi-fis and so on: WinStore, the point-of-sale-management suite, was the choice made by Rossetti Market, the independent landmark in the area of Piacenza, Emilia-Romagna.

Looking forward to evolving and growing his business, Giuseppe Rossetti, owner of the Alseno-based megastore, partners with Wins to enhance its customer service, inside the point of sale, both in departments and at the cashier. WinStore software optimizes all the operations attended by the sales assistant: stock matching and updating, home delivery monitoring, assistance and returns management, all these become automated. Real-time data sync between office, warehouse and shop ensures updated information, avoiding stock shortage, price inconsistencies or mistakes in new promotions.

“Customers are our focus in any commercial activity and offering a better customer experience is our duty, both in terms of waiting times and concerning the quality support my staff offers. WinStore optimized every performance of almost every daily routing, we double-checked, timer at hand! My employees, a month from the start-up, are pleased despite the time needed to become familiar with a new software and its new features. In certain cases this required a true change of perspective.”

The cooperation between Wins and Rossetti Market will lead to the new Loyalty Card project: WinStore is a scalable solution growing together with the customers’ need, up-to-date in the digital-era and ready for the future.